Shipping and Delivery

Holidays, epidemics, natural disasters, etc., can cause delivery times to be longer than usual.

PRISSIMA partners with global merchants to offer you the best prices and a unique global shopping experience.

This means your order is shipped from global locations such as the USA, Europe, Asia-Pacific, and China. Our products are made to order, which means once payment is completed, we begin manufacturing your product. We ship directly from the manufacturers in these countries/continents. Including production time, your item can take 7 to 18 days to arrive. Don’t panic if it doesn’t show up immediately; it’s on its way. (If your product is made in the same country as you, it will arrive much faster.)

How long does it take for an order to arrive?

This depends on the product ordered. Most items will arrive in about 1-2 weeks, some may take up to 3 weeks due to air freight restrictions. If you are located in the same country as the manufacturer, most products will arrive in 7-8 business days.

ESTIMATED ARRIVAL TIME (Production + Shipping Time)

If you’re still unsure, please email us. We’ll be happy to help.

**PLEASE NOTE:**

1. Most of our orders are processed and shipped within the timeframe provided above. However, the above timeframe is just an approximation and may vary in individual cases. Some items/orders may require a longer shipping and/or delivery time.
2. Holiday Shipping: Due to certain international holidays and peak seasons, orders may take longer to be shipped. We sincerely apologize for the inconvenience and hope for your understanding.
3. International Orders: It may take additional days if the orders have to go through customs. We have no influence over the customs process and apologize for any inconvenience due to delivery delays resulting from this.

When will my order be shipped?

After you place your order, your information will go through a verification process. This is to ensure we have valid shipping information. If not, we will send an email to update the information we have on file. Please kindly respond to the email we send; otherwise, your order will be canceled. The verification process takes 2 to 3 days, and after that, we will send a notification email with your tracking number.

Can I get a tracking number?

Yes, we will send a tracking number via email. In some cases, it may take up to 4 days. You can track your order by clicking “Track Your Order” in the email menu.

If you haven’t received an email, please contact us so we can provide the information before initiating a chargeback. In some cases, emails are not sent automatically.

I ordered more than 2 items, but I only received one… where is my order?

We have partners specializing in jewelry and others specializing in accessories and other products. If you order multiple products, they may be manufactured in different warehouses and shipped separately to get to you faster. You might receive one item before the others. So don’t panic if you don’t receive all your items at once… they’re on their way.

Why haven’t I received any order confirmation details?

Most of the time, this happens because our customers accidentally entered the wrong email. During the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.

If you believe you entered your email incorrectly, please contact us, and we will correct the issue for you.

What is your refund policy?

We always try to make things right for our customers – which means we will refund your money if it complies with our refund policy. We want to provide a risk-free shopping experience and trust that our customers will not take advantage of this offer. You can check our refund policy here.

How can I contact you?

If you have any questions, please email us at: support@prissima.com, and we will get back to you.

International Buyers

What about customs? Will I be charged for duties or customs when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from country to country and are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be.

Refunds and Replacements

Your satisfaction is our number one priority. For any defective products, please email us at support@prissima.com for the best advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will resend your order at no cost. There is no need to return the wrong or defective item.

– Design error: wrong design compared to the information provided by customers on our site.

– Poor quality: blurry image/print.

– Delivery time exceeded: if you do not receive the order within the timeframe.

– Damage during transport.

What should you do? Contact us within 20 days of receiving your items and provide the necessary information:

1. Your order/invoice ID
2. If you receive a wrong/damaged item, please send us a photo of the item you received via email at support@prissima.com.

Note

We do not process refunds/reprints in the following cases:

  • Your order did not arrive due to factors under your control (e.g., providing the wrong delivery address, not being home to receive the delivery, not picking up the packages as requested).
  • Your order did not arrive due to exceptional circumstances outside the control of Our Store (e.g., not cleared by your country’s customs, delayed by a natural disaster, marked as “delivered” in the tracking system, sent to your mailbox but lost).
  • More than 20 days have passed since you received your items.

Exchanges

We do not offer exchanges/returns unless it is our fault for sending the wrong items. If you have any issues, please contact us first, and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.